The true measure of a company is customer satisfaction. Please read our customer testimonials below and learn how our loyal customers feel about Automotive Specialties Inc.
“I just wanted to thank you and your boys for the splendid job you did on my Q5. It’s as good as if not better than new. Truly astonishing piece of work.”
“Thank you guys for taking such good care of my car. It came back looking better than before it was damaged. Take care, as much as I like you, hope I won’t need your services anytime soon.”
~Caterina Bandini, WHDH-TV
“Just wanted to let you know what a great job Alex and the crew did on my car. It was so easy to deal with your staff, I almost didn’t mind that my car had been hit! You have a great team.”
~Anne Marie, Mix 98.5
“I just wanted to drop a thank you for the wonderful job everyone did on my car. The customer service was world class and very much appreciated. Thanks so much!”
“Thanks for the beautiful work that you did on my Jag! And for the great service you provide! You make a car accident not such an unpleasant incident. Thank you.”
“I am really impressed by the operation of Automotive Specialties and the care you have provided to my clients in repairing their vehicles. I hope to send more clients to you so they can have the same treatment and care you have shown so far.”
~Michael McNeely, Account Representative – Horace Mann
“I could not possibly thank you all enough! I appreciate so much the tremendous (and exhausting!) time and effort that must have been used. My car is absolutely gorgeous, I love it! I don’t know how I could ever express my gratitude. I just want everyone to know you are all the best!”
“…I’d like to sincerely thank you for the wonderful service my husband and I received while having our car repaired. I knew that after my first conversation with Jennifer that we had made the right decision in choosing ASI. Both Rich and Jennifer were so very helpful and friendly throughout the entire process, they made things much more easy than I had ever expected it would be and our car looks FANTASTIC!!!”
“Thank you SO much for the wonderful work you did on my Jetta. The car looked great when I picked it up, it was like brand new again. Your staff is very personable and so professional. Thanks so much.”
“I wanted to thank you for excellent service and the excellent work completed on my daughter’s VW Jetta. You made my daughter feel comfortable throughout the whole process of her car repair. A special thanks for Jenn and Rich, my daughter said you both were so very nice and helpful.”
~Diane & Edwin Kline
“Thank you and the wonderful people at Automotive Specialties for a job extremely well done on the repair of my Audi A8. I can honestly say that you restored my car to a state that was actually better than before my accident. You and the staff were wonderful in keeping me up to date on the work and made a difficult situation bearable! Again, thank you very much.”
“As you know when my clients are involved in an automotive accident, they tend to be very disgruntled and unhappy. I have been dealing with Automotive Specialties, Inc. for many years and I have not ever written to let you know how much I appreciate your efforts in assisting me with processing the claims.
The manner in which my clients are handled and the claims are expedited is as close to perfect as possible. Mr. Scott Moran called me last week to express his gratitude for my referral to your shop. He was extremely pleased with the condition and repairs of his vehicle. Thanks so much for making me look like a hero in my client’s eyes.”
~Natalia Vargas, Vargas & Vargas Inc.
“I am writing this letter on behalf of the OUTSTANDING customer service demonstrated by your employee Sue. Not only did she help me step-by-step through the claims process at the original date of loss, she contacted me this week to notify me of a snafu caused by my insurance company. It was above and beyond the call of duty and it ended up saving me over $100! By no means did she have to spend any of her own time helping me get to the bottom of this situation, but she did, out of the kindness of her heart. She followed up with me numerous times until I was able to solve the problem, in large part due to her keen investigative skills! I cannot express enough how grateful I am for her help and kindness. I will be recommending your business to all of my associates and friends!”
~Anne C. Rechkemmer
“A few weeks ago I had the headlights stolen on my Audi, I came to you on a referral from my dealer, Brookline VW Audi. What a good decision i made to have my car repaired by you. Everything about my experience with your shop was excellent. You provided courteous service, prompt repair, and very fine quality paint and work. Thank you so much.”
~Neal Rantoul, Associate Professor – Head, Photography Program
“Thank you all so much for helping me with my car. It was hard enough given the circumstances and your positive attitude and quick service was much appreciated. Thank you for your services, my car looks great!!!”
“Thank you all so much for your quick turnaround on my Honda Civic as well as the outstanding work you did, the car seems brand new!! From the day I stepped through your office door I was treated with the utmost respect. You have a high quality operation and you better believe I’ll be talking about you all over town. Thank you.”
“Thank you, thank you, thank you! When I got into my car accident you were so incredibly kind, claim and helpful. You made everything much more manageable and then you made my car look as beautiful as it had beforehand. Everyone who hears the story of that day hears about how you made me believe again in the kindness of strangers.”
“Dear Mr. Dicenzo:
I am writing to thank you and the staff of Automotive Specialties, Inc. for the outstanding service you gave me on some recent repairs to my 1996 VW-GTI. Not only was the work outstanding, but the car looks brand new, both inside and out! I felt very well taken care of and I was especially appreciative when Sue worked with my insurance company to recover records from a fender accident that occurred two years ago. The staff was also able to recover additional benefits from the company for underlying damage due to both the recent accident and the accident from 2000.
I have written Mr. DaSilva at Brookline VW-Audi about the excellent service you provided – the letter is enclosed. Finally I am arranging for a Benedictine Monastery in Big Sur, California (see enclosed card) where the monks make a really great fruitcake, to send two cakes to you and the staff for your enjoyment.”
John J. Mooney, MD